Managing Two Capability Pools - Human and AIThe quiet arrival of a second workforceEvery organization now runs on two capability pools. One of them shows up to the Monday meeting, has opinions about the parking situation, and remembers exactly what you promised at the last performance review. The other one arrived by procurement, has no opinions it will admit to, and remembers nothing at all, which is either its greatest weakness or its most attractive feature depending on how the quarter went. Most management thinking has not caught up. We still have headcount plans, hiring plans, learning and development budgets,...